Please read these terms carefully before using jet123 gaming services
Last Updated: January 2026Welcome to jet123, an online gaming platform operated under international licensing and providing casino games, live dealer entertainment, and sports betting services. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you (the "User", "Player", "Customer", or "you") and jet123 (the "Company", "Platform", "we", "us", or "our").
By creating an account, accessing our website at https://jet123.cam, downloading our mobile application, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
If you do not agree with any provision of these Terms, you must immediately cease using our services and close your account. Continued use of jet123 following any modification to these Terms constitutes acceptance of such modifications.
Online gambling regulations in Indonesia remain legally ambiguous. The Public Gambling Act of 1867 predates the internet and does not explicitly address online gaming platforms. jet123 operates under an international gaming license from an offshore jurisdiction. Users who choose to access our platform from Indonesia do so at their own discretion and assume personal responsibility for compliance with local laws and regulations.
For the purposes of these Terms, the following definitions shall apply:
You must be at least 21 years of age to create an account and use jet123 services. By registering, you confirm that you meet this minimum age requirement. We strictly enforce this restriction and reserve the right to request proof of age at any time. Accounts found to belong to individuals under 21 years of age will be immediately terminated, and all funds will be forfeited.
jet123 services are primarily intended for users residing in Indonesia. While we operate under an international license, users accessing our platform from jurisdictions where online gambling is explicitly prohibited do so at their own legal risk. We reserve the right to refuse service or close accounts from restricted territories at our sole discretion.
You must possess the legal capacity to enter into binding contracts under the laws applicable to your jurisdiction. You may not register or use jet123 services if you are legally prohibited from gambling, if you have previously been excluded from gambling activities, or if your account has been previously closed by us for violation of these Terms.
Each User is permitted only one account on jet123. Creating multiple accounts ("multi-accounting") is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances. All duplicate accounts discovered will be closed, and any bonuses, winnings, or deposits in such accounts may be voided.
To ensure compliance with age restrictions and prevent fraudulent activity, jet123 requires all users to complete KYC verification before processing their first withdrawal. Indonesian ID card (KTP) or passport verification is mandatory. Users who fail to complete verification within 30 days of registration may have their accounts suspended.
To access jet123 services, you must complete the account registration process by providing accurate, current, and complete information including your full legal name, email address, date of birth, residential address, phone number, and creating a secure password. You agree to maintain the accuracy of this information and promptly update it if any changes occur.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. You agree to immediately notify jet123 of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to maintain account security.
jet123 operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Before processing your first withdrawal, you must submit the following documents for verification:
Our compliance team reviews KYC submissions within 24-48 hours during business days. You will receive email notification once your account is verified. Withdrawals cannot be processed until verification is complete. Accounts that remain unverified for more than 30 days may be subject to suspension until verification is completed.
Providing false, misleading, or fraudulent information during registration or verification constitutes a material breach of these Terms and will result in immediate account termination and forfeiture of all funds. We reserve the right to report fraudulent activity to appropriate law enforcement authorities.
jet123 supports deposits via the following Indonesian payment channels: Bank transfers through BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon; E-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum and maximum deposit amounts vary by payment method and are clearly displayed during the deposit process.
Deposits are typically processed instantly and credited to your account within 15 minutes. During periods of high transaction volume or bank maintenance windows, processing may take up to 30 minutes. If your deposit has not appeared in your account after 1 hour, please contact customer support with your transaction receipt.
Standard minimum deposit is Rp 50,000 for bank transfers and Rp 25,000 for e-wallets. Maximum single deposit limits vary by payment method and VIP status. Users can set personal daily, weekly, or monthly deposit limits as part of our Responsible Gaming commitment. Contact support to activate deposit limits on your account.
All deposits must originate from a payment account registered in your own legal name. Third-party deposits are strictly prohibited and will be rejected or refunded. Bank accounts and e-wallet accounts used for deposits must match the name on your verified jet123 account. Failure to comply may result in deposit confiscation and account closure.
All transactions on jet123 are processed in Indonesian Rupiah (IDR). Your account balance, bets, winnings, and bonuses are denominated in IDR. If you deposit from a non-IDR account, your bank or payment provider may apply currency conversion fees, which are your responsibility.
To request a withdrawal, your account must be fully KYC-verified, and you must have wagered your deposit amount at least once (1x turnover requirement) to prevent money laundering. Withdrawals can only be processed to the same bank account or e-wallet used for your most recent deposit. Minimum withdrawal amount is Rp 100,000; maximum per transaction varies by VIP tier.
Standard withdrawal processing time is 1-24 hours after approval. First-time withdrawals may require additional verification and take up to 48 hours. VIP members enjoy priority processing: Gold tier within 12 hours, Platinum within 6 hours, Diamond within 3 hours, and Black Diamond typically under 1 hour. Processing times exclude weekends and Indonesian public holidays.
jet123 reserves the right to perform additional verification checks on any withdrawal request, including but not limited to requesting proof of deposit, source of funds documentation, additional identity verification, or verification phone calls. Such enhanced due diligence is conducted to ensure regulatory compliance and prevent fraudulent activity.
If you have active bonus funds or have claimed a promotion with wagering requirements, you cannot withdraw until those requirements are fully met. Attempting to withdraw before completing wagering will result in forfeiture of bonus funds and associated winnings. The "My Account" dashboard displays your current wagering progress in real-time.
jet123 does not charge withdrawal fees. However, your receiving bank or payment provider may impose receiving fees or intermediary charges, which are deducted from the amount you receive. These third-party fees are beyond our control. Standard bank transfer fees within Indonesia typically range from Rp 2,500 to Rp 6,500 depending on your bank.
You may cancel a pending withdrawal request at any time before it is processed by our finance team. Once a withdrawal has been approved and sent to your bank, it cannot be reversed. If you consistently request and cancel withdrawals, we may restrict your withdrawal privileges as this behavior can indicate problematic gambling patterns.
All bonuses offered by jet123 are subject to specific terms and wagering requirements, which are clearly stated in each promotion's details. Wagering requirements typically range from 20x to 40x the bonus amount and must be completed within the specified validity period (usually 7-30 days). Failure to meet requirements within the timeframe results in forfeiture of bonus and associated winnings.
Not all games contribute equally toward bonus wagering requirements. Slots typically contribute 100%, live dealer games vary by type (10-20%), table games contribute 10-20%, and sports betting contributions depend on odds (typically qualifying bets at odds of 1.50 or higher contribute 100%). Game contribution percentages are listed in the bonus terms for each promotion.
When playing with active bonus funds, the maximum bet per spin, hand, or sports bet is Rp 50,000 unless otherwise specified. Exceeding this limit while clearing wagering requirements will void the bonus and any winnings derived from it. The system will warn you if you attempt to exceed the maximum bet, but it remains your responsibility to comply.
jet123 reserves the right to void bonuses and winnings, close accounts, and forfeit balances in cases of bonus abuse or fraudulent activity, including but not limited to: creating multiple accounts to claim bonuses, irregular betting patterns designed to exploit bonus terms, using third-party software or systems to guarantee profits, colluding with other players, or any activity that violates the spirit of fair play. All bonus decisions are final and at our sole discretion.
Bonus funds cannot be withdrawn and exist only to generate wagering activity. Only winnings derived from bonus funds can be withdrawn, and only after wagering requirements are fully completed. If you request a withdrawal before meeting requirements, all bonus money and bonus-derived winnings will be deducted from your balance, and only your original real-money deposits and real-money winnings will be paid out.
jet123 reserves the right to refuse, limit, or void any bet at our sole discretion, particularly in cases of suspected fraudulent activity, technical errors, obvious pricing mistakes, or violations of these Terms. If a bet is voided, your stake will be returned to your account balance. We do not guarantee acceptance of any bet until confirmed in your betting history.
All casino games on jet123 use certified Random Number Generators (RNG) tested and audited by independent third parties to ensure fairness and randomness. Published Return to Player (RTP) percentages represent long-term statistical expectations over millions of game rounds and do not guarantee individual session results. Individual results will vary due to natural variance.
Sports bets are settled based on the official result as declared by the governing sports body at the conclusion of the event. In cases of abandoned, postponed, or cancelled events, specific settlement rules apply as detailed in our Sports Betting Rules document. Settlement times vary by sport but typically occur within 1-24 hours of event conclusion.
Live betting odds are updated in real-time based on match action. Due to unavoidable delays in data transmission, there may be a few seconds' lag between actual match events and odds updates. Bets placed after the outcome is already determined (commonly called "late bets") will be voided. We employ sophisticated monitoring to detect and prevent late betting abuse.
In the event of technical malfunctions, software errors, incorrect game or odds display, or system failures, jet123 reserves the right to void affected bets and games. If a malfunction occurs during a game round, that specific round will be voided and stakes refunded. We are not liable for any losses caused by technical issues beyond our reasonable control, including internet connectivity problems or third-party service disruptions.
The following activities are strictly prohibited and constitute material breaches of these Terms, subject to immediate account termination and forfeiture of funds:
Violation of any prohibited activity will result in immediate account suspension or closure. All funds may be forfeited, and we reserve the right to report illegal activity to appropriate law enforcement authorities. We may also share information about fraudulent accounts with other gaming operators to prevent further abuse across the industry.
While we strive to maintain continuous service availability, jet123 does not guarantee uninterrupted or error-free operation of our platform. We reserve the right to suspend services temporarily for maintenance, updates, technical issues, or legal compliance reasons. We are not liable for any losses arising from service interruptions, whether planned or unplanned.
Our casino games are provided by third-party software developers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.). While we select reputable partners, we do not control or guarantee the performance, accuracy, or fairness of their products. Any disputes regarding specific game outcomes should be directed to us, and we will coordinate with the provider to investigate.
To the fullest extent permitted by law, jet123's total aggregate liability to you for any claims arising from or related to these Terms or your use of our services shall not exceed the total amount you deposited into your account during the 12 months preceding the claim, minus any amounts already withdrawn. We are not liable for indirect, incidental, consequential, or punitive damages under any circumstances.
Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that our platform will meet your expectations, that services will be secure or error-free, or that any particular game will produce specific results. You use jet123 services at your own risk.
You acknowledge that gambling involves financial risk and that there is no guarantee of winning. You are solely responsible for any financial losses incurred through your use of jet123 services. We strongly encourage responsible gaming practices and urge you to never gamble more than you can afford to lose. If gambling is causing problems in your life, please review our Responsible Gaming resources or seek professional help.
You may close your account at any time by contacting customer support and requesting account closure. Before closure, you must withdraw or forfeit any remaining balance. Once closed, your account cannot be reopened. If you wish to return to jet123 after closure, you must create a new account subject to these Terms.
We reserve the right to suspend or permanently close your account at any time, with or without cause, and with or without prior notice. Grounds for termination include but are not limited to: violation of these Terms, fraudulent activity, bonus abuse, irregular betting patterns, failure to complete KYC verification, abusive behavior, or if we determine in our sole discretion that your continued use of our services poses a risk to jet123 or other users.
Upon termination, your right to use jet123 services immediately ceases. We will process any withdrawal of your verified available balance, minus any amounts owed to us or disputed. Bonus funds, uncompleted wagering requirements, and promotional credits will be forfeited. Terminated accounts are permanently banned and cannot be reopened. Attempting to create new accounts after termination will result in immediate closure and fund forfeiture.
Accounts with no login activity for 12 consecutive months are classified as dormant. We may charge a monthly dormancy fee of Rp 50,000 (or the remaining balance if lower) for administrative costs. To reactivate a dormant account, contact customer support. Accounts dormant for 24+ months may be permanently closed, and remaining balances may be forfeited in accordance with applicable laws.
These Terms are governed by and construed in accordance with the laws of the jurisdiction where jet123 holds its gaming license. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
In the event of a dispute, you agree to first contact our customer support team and attempt to resolve the matter informally. Most disputes can be resolved through good-faith communication. If informal resolution fails, you may submit a formal written complaint to our compliance department at the contact address provided below. We will investigate and respond within 14 business days.
If you remain unsatisfied after our internal complaints process, you may have the right to refer the dispute to an independent Alternative Dispute Resolution (ADR) service or the regulatory authority that issued our gaming license. ADR decisions may be binding depending on the nature of the dispute and applicable regulations.
You must bring any claim or dispute arising from these Terms or your use of jet123 services within 6 months of the event giving rise to the claim. Claims brought after this limitation period will be time-barred and dismissed.
For questions regarding these Terms and Conditions, disputes, complaints, or general inquiries, please contact jet123 through the following channels:
Email: [email protected]
Live Chat: Available 24/7 through your account dashboard
WhatsApp: Available through customer support (request number via live chat)
Response Time: We aim to respond to all inquiries within 24 hours during business days
For formal complaints or legal matters, please address correspondence to our compliance department and allow up to 14 business days for a detailed response. All communications regarding disputes should include your account username, a detailed description of the issue, relevant transaction IDs or bet IDs, and any supporting documentation.
jet123 reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes become effective immediately upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically to stay informed of any updates. Material changes affecting user rights or obligations will be communicated via email to all active account holders.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable while preserving the original intent.
These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules, constitute the entire agreement between you and jet123 regarding your use of our services and supersede all prior agreements, representations, or understandings, whether written or oral.
Users must be 21+ and complete KYC verification with Indonesian ID or passport before their first withdrawal.
Each user is permitted only one account. Multiple accounts will result in closure and fund forfeiture.
Deposits and withdrawals must use payment accounts registered in your own legal name. Third-party payments prohibited.
All bonuses have specific wagering requirements and validity periods. Read promotion details carefully before claiming.
Set deposit limits, take breaks, and seek help if gambling becomes problematic. We're committed to player protection.
24/7 Indonesian-speaking customer support via live chat, WhatsApp, and email for all your questions.
Our customer support team is here to help clarify any aspect of these Terms & Conditions
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